Privacy Policy

Last Revised: 31.03.2025

Talking Distance (formerly known as My Mental Health School, a project of RMA Mental Health School LLP) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, store, share, and protect your data, in compliance with global data protection regulations including GDPR (EU), HIPAA (US), PIPEDA (Canada), and other applicable regional data protection laws.

1. Information We Collect

Personal Data

- Name, email address, phone number, billing information, and other identifiers collected during account registration or transactions.

Sensitive Data

- Mental health data, therapy session notes, self-assessment responses.
- Processed only with explicit consent and for limited, defined purposes (e.g., providing personal and professional mental health development services, research, improving courses).
- Note: We are not a treatment or diagnosis space. Our services focus on personal and professional mental health development.

Automatically Collected Data

- Usage data like IP addresses, device information, and browsing behaviour through cookies or similar technologies.

Data from Minors (13–18)

- Collected only with parental or guardian consent.

2. Legal Basis for Processing

We rely on the following legal bases to process personal and sensitive data:

- Consent: Explicit consent for sensitive health data.
- Contractual Necessity: Necessary for service delivery (e.g., course access).
- Legal Obligation: Compliance with regional legal obligations.
- Legitimate Interests: Internal analytics, service improvement, balanced with user rights.

3. How We Use Your Information

- Service Provision: Courses, development sessions, therapy bookings.
- Personalization: Recommendations and content customization.
- Payment Processing: Secure transactions through third-party processors.
- Research and Development: Anonymized data for quality enhancement, academic publication, and impact assessment.
- Marketing: Promotional communications with consent.
- Third-Party Integrations:
  - Calendly: For scheduling sessions, we use Calendly. User and invitee data is processed in data centers in the U.S. Calendly applies Standard Contractual Clauses (SCCs) and the UK Addendum for compliance with GDPR and UK data protection laws. Data is encrypted in transit and at rest. More info: https://calendly.com/privacy.
  - Zoho Surveys: We use Zoho Surveys exclusively for collecting client consent and survey responses related to healthcare. Zoho processes such data as service data under strict data privacy commitments, including compliance with GDPR, CCPA, and other major regulations. Zoho does not sell user data and limits access to employees or contractors with legitimate purposes. Survey data remains under our ownership and is processed per our instructions. For more, see Zoho’s Privacy Policy: https://www.zoho.com/privacy.html

4. Data Retention

- Retained for up to 5 years or as required for legal, accounting, or research obligations.
- De-identified or anonymized after this period or upon request (if legally permissible).

5. Cross-Border Data Sharing and Transfers

- Data may be transferred internationally for service delivery.
- Safeguards include:
  - Explicit Consent
  - Contractual Necessity

6. Your Rights

Depending on your jurisdiction, you may:

- Access your data
- Request rectification or deletion
- Object or restrict processing
- Request data portability
- Withdraw consent

To exercise these rights, contact: admin@talkingdistance.com

7. Security Measures

- Encryption, secure servers, access controls
- Regular audits and staff training
- Breach notifications per applicable law

8. Cookie Policy

- We use cookies for functionality, analytics, and user experience.
- Users can adjust settings via their browser.

9. Minor's Privacy

- Parental consent required for users aged 13–18
- Parents may request access, correction, or deletion

10. International Users

Regional Compliance

We comply with:

- GDPR (EU)
- HIPAA (US, where applicable)
- PIPEDA (Canada)
- CCPA/CPRA (California)
- Australian Privacy Act

Data Protection Officer: Contact admin@talkingdistance.com

11. Third-Party Links

We are not responsible for the privacy practices of external sites linked on our platform.

12. Updates to This Privacy Policy

Changes will be posted on our website and notified where legally required. Continued use constitutes acceptance.

13. Contact Us

RMA Mental Health School LLP
B10, Paschimrang, Warje, Pune – 411052, India
Email: admin@talkingdistance.com
Phone: +919860258394